Nature of Services

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ICON provides independent medical second-opinion advisory services based solely on the medical records, imaging studies, pathology reports, laboratory results, and other documentation

submitted by the patient or their authorized representative. ICON:

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• Does not provide emergency medical care
   

• Does not function as a hospital or clinic
   

• Does not provide in-person consultations
   

• Does not prescribe medications
   

• Does not perform procedures
   

• Does not assume responsibility for ongoing treatment
   

All services are advisory in nature and intended for informational purposes only.

If you are experiencing a medical emergency, please contact your local emergency services immediately.

 

No Physician–Patient Relationship

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Use of this platform does not establish a direct physician–patient relationship.

The services provided are limited to an independent review of submitted documentation and provision of a professional medical opinion.

All medical decisions, treatments, and follow-up care remain the sole responsibility of the patient and their treating physician.

 

No Guarantee of Outcomes

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ICON does not guarantee medical outcomes, treatment success, or clinical results.

Medical opinions are based solely on the information provided. Incomplete, inaccurate, or outdated records may affect the advisory assessment.

 

International Services Disclaimer

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ICON provides services across multiple jurisdictions.

Patients are responsible for ensuring that seeking an independent medical second opinion complies with the laws and regulations of their country of residence.

ICON does not provide medical licensure-based treatment in jurisdictions where local medical registration is required for direct patient care.

 

Data Privacy & Confidentiality

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All medical documents and personal information are handled in accordance with applicable data protection regulations, including:

• GDPR (General Data Protection Regulation – EU)
   

• Applicable international data protection laws
   

Submitted documents are used solely for the purpose of medical review and are not shared with third parties without patient authorization, except as required by law.

 

Limitation of Liability

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To the fullest extent permitted by law, ICON shall not be liable for:

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• Clinical decisions made by the patient or treating physician
   

• Direct or indirect damages resulting from reliance on advisory opinions
   

• Outcomes related to medical treatments undertaken elsewhere
   

 

Payment & Refund Policy

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All consultation fees are for professional review services.

Fees are non-refundable once the medical review process has commenced

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